FREE SHIPPING FOR ORDERS OVER $50

FAQs

PRODUCTS:

WHERE ARE REFORM PRODUCTS MADE?
Reform Beauty products are developed and produced in the United States.

PARABENS
Reform Beauty products are produced without the use of parabens.

PHTHALATES
Reform Beauty products are produced without the use of phthalates.

SULFATES
Reform Beauty products are produced without the use of sulfates.

ANIMAL TESTING
As a cruelty-free brand, Reform Beauty does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products. In addition, Reform Beauty does not retail within any country that requires animal testing.

GENERAL QUESTIONS:
For general inquiries, please visit our Contact Us page.

 

ORDERS:

PAYMENT OPTIONS
We accept debit and credit cards including Visa, MasterCard, American Express and Discover. We do not accept cash, personal checks, money orders, or cash-on-delivery.

SALES TAX
Sales tax will be applied to orders shipping to Florida. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them.

PAYMENT AUTHORIZATION
For optimal security, when an order is submitted an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer of funds.

When an order is placed, two transactions will post to your account: 1) an authorization hold which holds the funds for the pending charge, and 2) a charge for the order upon shipment which removes the funds from the account.

If an order is canceled, the authorization hold will be removed from the account by the issuing bank. Please contact the issuing bank for inquiries related to the removal of authorization holds.

ORDER CONFIRMATION
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. Once an order confirmation is received it means your order is being processed and cannot be canceled. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

ORDER CANCELLATION
Please contact Customer Service at support@reformbeauty.com to cancel an order that is in Pending status. Once an order confirmation is received it means your order is being processed and cannot be canceled. Order cancellation is not guaranteed as we aim to ship our orders quickly.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

 

SHIPPING AND RETURNS:

SHIPPING RATES – CONTINENTAL UNITED STATES

 Ground shipping for orders $50.00 and over* FREE
Ground shipping for orders under $50.00 $7.95

* Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $7.95 for all orders--both below and above $50.00.

We do not ship to P.O. Boxes.

Due to aerosol shipping restrictions, we are unable to ship aerosols to Alaska and Hawaii.

 

ORDER PROCESSING
Orders are typically processed within two to three business days. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday

ORDER TRACKING
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 15-day return policy. See the full details on our Return Policies Page. We accept unopened Supplement returns within the 15-day window. Please remember the Supplements take at least 90 days for the results to become visible.

SAMPLES
We offer free sample(s) with every purchase. Samples are added to the cart automatically and are subject to availability.

PROMOTION CODES / DISCOUNTS
The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before checking out. You must be logged into your account to apply the code to your order. Only one promo code per order. Promo codes and discounts cannot be added to an order after it has been placed.

 

LOYALTY:

HOW DO I JOIN THE REFORM BEAUTY LOYALTY PROGRAM?
Join our loyalty program by creating an account on reformbeauty.com

HOW DO I EARN POINTS?
Earn points by making purchases and taking actions on our site like leaving reviews or following us on Instagram and Facebook. View more ways to earn here.

HOW DO I REDEEM MY POINTS?
Redeem your points for rewards by logging into your reformbeauty.com  account and visiting the rewards panel here. Select the reward you want and claim it when you place your next order.

I'VE TAKEN ACTIONS ON THE SITE BUT MY TIER HASN'T CHANGED, WHY?
Tiers are based on spending only. Every time you make a purchase you'll move closer to the next tier.

I DON'T HAVE ACCESS TO CERTAIN REWARDS, WHY?
Some rewards are exclusive to higher tier levels. Keep making purchases on reformbeauty.com  to unlock more rewards.

WHAT ELSE DO I NEED TO KNOW ABOUT YOUR LOYALTY PROGRAM
Visit our Rewards page (link) to get even more information. Please note, all rewards are subject to availability and may be changed at any time. And, for all the legalese, visit our Terms of Use.